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 FAQ
       
 
1. What can I customize?  
2. Do I have to customize ACC Catalog Management Software?  
3. Can I make changes or alter my custom ecommerce solution from time to time?  
4. Do I have to sign a contract?  
5. What does the monthly fee cover?  
6. How do I protect against fraud?  
7. Do I need a merchant account?  
8. Do I need to program and do HTML?  
9. Can I issue refunds?  
10. Do I need to host my Web site with American Catalog Company?  
11. Will ACC Catalog Management Software help me get better search engine placement?  
12. Will ACC Catalog Management Software make my life easier?  
13. What are my System Requirements?  

 What can I customize?
If you need features not included with our software, we can customize most anything.

 Do I have to customize ACC Catalog Management Software?
No - the base model of ACC Catalog Management Software comes with everything you need to increase sales and customer retention.

 Can I make changes or alter my custom ecommerce solution from time to time?
Yes!

 Do I have to sign a contract?
Yes, a minimum contract period of one year. You can cancel at anytime if you are not satisfied

 What does the monthly fee cover?
The monthly fee will cover your hosting fees, domain fees, & technical support. It will also cover any new features as they become available.

 How do I protect against fraud?
ACC Catalog Management Software will incorporate fraud protection and work with your credit card processor to make sure that all possible protection is included. We will not save the credit card numbers of your customers on your system. This eliminates your liability. We also provide the most up to date firewalls to protect you from hackers. Your database is backed up in daily in different locations for added protection.

 Do I need a merchant account?
Yes, if you intend to accept and clear credit card payments through your Web site. We can help you get set up with Authorize.net

 Do I need to program and do HTML?
No, all you need is a connection to the internet. Our wizards will help you set everything up. Our great staff will also help you when you have a question. Our system also comes with a custom design so we can make it consistent with what you already have.

 Can I issue refunds?
Of course- we have an automated RMA module built in. You can accept returns easily.

 Do I need to host my Web site with American Catalog Company?
Yes. This allows us to ensure that your site is constantly up that we can have immediate access if there is an issue.

 Will ACC Catalog Management Software help me get better search engine placement?
Yes your site will be built in a fashion that is optimized for search engines. You also have the option to purchase additional marketing packages that will allow you even better placement.

 Will ACC Catalog Management Software make my life easier?
Of course! You can manage your entire business and you have access to industry experts to help you grow your business. We don't just intend to sell you software we intend to partner with you.

 What are my System Requirements?
All you need is a computer & an Internet connection. It is best that you have a broadband connection.